Printer Maintenance and Support Solutions

Printer Maintenance and Technical Support Solutions

With over twenty experienced field based engineers in the UK (including Ireland) and backed by a help-desk facility manned by our most senior engineers we supply a full range of manufacturer approved on-site or return to base printer maintenance support contracts for Thermal Printers, Thermal Transfer Printers, Colour Label Printers, ID Card Printers and Mobile Printer models including:

Zebra	Intermec
Tec	Cab
Datamax	Avery
Sato	Citizen
Printronix	Eltron

        (other makes and models available on request - please call us on 0161 872 5355 for further details)

We strongly recommend that any label printer or barcode printer operating in a “production critical” environment should be covered by some form of on-site or return to base maintenance contract.

Having your label printer or barcode printer covered by one of our maintenance support contracts will also has the following additional benefits:

1.    Good maintenance will prolong the operational life of your printer.
2.    Good maintenance is proven to reduce your overall day to day running costs.
3.    Proper maintenance will ensure you receive the maximum ROI (return on investment) for your printer over the longer term.

All our printer maintenance contracts include the following:

1.    Unlimited telephone technical support
2.    Initial telephone technical filter on all call outs
3.    Guaranteed response and fix times - we are currently hitting 96% target rate
4.    Unlimited on site call outs
5.    All inclusive parts and labour (excluding the supply and fitting of printheads + subject to terms and conditions)

We have four types of printer maintenance contract currently available:

1.    4 hour response + 4 hour fix
2.    8 hour response + 8 hour fix
3.    2 day response + 2 day fix
4.    Custom response - please call for details

All our printer maintenance contracts are offered as either “in warranty” (where the printer is still covered by the manufacturer's initial 12 month warranty) or “out of warranty” (where the printer’s initial manufacturer's 12 month warranty has expired).

Further significant discounts are available for multi-printer contracts located at either one or multiple sites and all our maintenance support contracts can be offered as either standard one or extended three year options.

Printer Maintenance Pricing - contract options

To request a competitive price for your specific printer maintenance requirements please call our customer service team now on 0161 872 5355 or alternatively complete our on-line Maintenance Quotation Form as shown below.

Please list the model number and quantity of printers within the "other comments" section, this will enable us to come back to you quickly with an accurate and competitive quotation for your printer maintenance requirements.

Printer Maintenance Pricing - non contract options

We also offer ad hoc non-contract printer maintenance support, this option includes the initial call out charge and up to one hours on-site labour (all spare parts, if required, and additional labour are chargeable and are subject to quotation)

1 off non contract printer maintenance visit @ £195.00 + VAT (includes call out charge + up to one hour on-site labour)

To book an ad hoc non-contract printer maintenance visit please call one of our customer service team on 0161 872 5355, its really straight forward, all we need to known is the nature of the fault, the printer model and serial number, we will do the rest, with one of our engineers normally attending on-site within 1 -2 working days or sooner if possible.

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Printer Maintenance and Support Solutions